November 28th, 2018
The question was: “What is the best way to show our customers how we produce the highest quality glass fiber yarn in the world?”
After thinking about this challenge and discussing various options, we established our “Vetrotex College” program in 2013. The goal was to invite our customers into our Manufacturing facilities, both in Mexico and the Czech Republic, and provide them with a view into our Technology and Manufacturing processes. We thought it was critical to show our customers the complete process, starting with the receipt of the various raw materials and the melting of these raw materials in our state of the art glass melters, all the way through to the fiberizing, twisting and packaging of the various yarns we produce. Since this idea was conceived, we have conducted 13 Vetrotex Colleges at our plants and more than 240 customer representatives have come through the program. After each Vetrotex College, we receive multiple positive comments about the program and the experience. Here are some of the comments we have recently received:
• “The plant tours were outstanding, very knowledgeable presenters, layout and plant were excellent, enjoyed the WCM implementation and visual aids.”
• “I was pleased with this training. I really enjoyed the leadership and interaction with the team. Great job with presentations. It is good to see management commitment to process improvements. “
• “It was a great experience, people friendly, the factory really organized and clean. “ • “Great people at VTX. This college is the perfect opportunity to get the creative juices flowing. "
• “Excellent content. Learned a lot that I can use in my line of work. Overall condition and cleanliness of factory was very good.”
The feedback that we have received has convinced us to continue this program. We know that the attendees learn about our process and enjoy the opportunity to see our process first hand and we find that we are learning a lot about our customers and their requirements going forward. It is definitely a case in which both our customers and Vetrotex gain from this unique experience.
We want to thank all who have attended so far and invite all who have not yet attended to look over the program details and plan to make time in your schedules to attend Vetrotex College 2019. facilities. We will provide the dates and details of future classes as soon as the plans have been finalized.
Together we can Fiberize your Needs!
Your Vetrotex Team